Last updated: April 2026
Labooka is an online booking and CRM platform for salons, barbers, and beauty professionals.
We help clients book appointments and help businesses manage schedules, clients, and communications.
Labooka does not provide beauty or wellness services directly. Services are delivered by the salon or specialist you book with.
Cancellations and refunds for booked appointments are primarily between you and the salon or specialist.
If you have a dispute about a visit or payment for a service, contact the salon first. You may also contact Labooka support if you need help finding the right contact.
Salons and professionals may subscribe to paid Labooka plans. Subscription fees are billed in advance for each billing period.
Business accounts may purchase balance or credits for paid features such as SMS, and in the future WhatsApp, AI, or other usage-based tools inside Labooka.
If an SMS or other paid notification fails because of a technical error on Labooka’s side, we aim not to charge credits for that delivery when our systems can detect the failure.
If credits were deducted incorrectly, contact support. We may restore credits or review refund eligibility after investigation.
If you believe you were charged twice for the same subscription or credit purchase, or charged by mistake, contact Labooka support with details (date, amount, account email).
After verification, we may issue a refund or credit adjustment to the same payment method or account balance, where appropriate.
Labooka may suspend or restrict accounts, subscriptions, credits, or payment features if we detect abuse, fraud, spam, suspicious activity, or violation of our Terms or platform rules.
In such cases, refunds are not guaranteed and may be withheld pending review.
Future paid services, premium features, marketplace tools, advertising tools, AI tools, communication tools, and other optional services may be governed by additional pricing and refund terms presented at the time of purchase.
Those terms apply in addition to this policy where they are shown before you complete payment.
For billing, credits, or refund questions related to Labooka: