This policy is the single place where refunds and billing are described. The Terms of Use (/terms) and the Business and Partner Terms (/business-terms) reference it and do not restate it.
1. Labooka's role in payments
Labooka is an online booking and business-management platform. Two different kinds of payment exist around it, and they are treated differently:
- What you pay a business for a service. Labooka does not collect it. You pay the business directly, under the conditions that business publishes. Sections 2 and 3 apply.
- What a business pays Labooka. Subscriptions and credits, paid by the business that uses the platform. Payments for Labooka subscriptions and credits are processed through Labooka's connected payment provider. Sections 4 to 7 apply.
2. Appointments: cancellations and returns of what you paid a business
Cancellation conditions, deposits and any return of money you paid a business are set and decided by that business. Labooka does not set a platform-wide cancellation rule, does not charge cancellation fees, and does not hold the money, so it cannot return it.
Separately from those conditions, the platform lets you cancel or reschedule a booking yourself up to 2 hours before its start time; after that, contact the business directly. This is a platform function limit, not a statement about fees.
Labooka is not responsible for the quality of a service, for a no-show, or for a business's decision to approve or decline a return of money it received.
3. If something goes wrong with an appointment
Contact the business first. If that does not resolve it, contact support@labooka.com: we can help you reach the business, and we review whether the business breached our platform rules. We cannot return money that Labooka never received.
4. Labooka Pro subscriptions
- Pro is paid in advance for the billing cycle you select, in Armenian drams (AMD) unless shown otherwise.
- There is no automatic renewal and no stored card. A paid period simply ends on its date. To continue, you purchase the next period. You may also pay for the next period in advance, in which case it begins when the current one ends.
- Because the period is prepaid and access is granted immediately, amounts paid for a started period are not refundable, except where applicable law requires otherwise or where we have agreed otherwise with you in writing.
- Seat expansions purchased during a cycle follow the same rule and do not extend the period.
- A free trial, where offered, is free: nothing is charged when it ends.
- If a payment is taken in error, is duplicated, or fails to deliver the access it paid for, contact support@labooka.com. We will investigate and, where the fault is ours, restore the access or return the amount.
5. Labooka Credits
- Credits are prepaid internal platform units; what they are and how they behave is described in the Business and Partner Terms (/business-terms).
- Credits already used - for example an SMS that has been sent, or an AI action that has run - cannot be returned.
- Purchased credits are not refundable once the purchase has been completed, except where applicable law requires otherwise or where a purchase is a confirmed duplicate or a confirmed error. Purchased credits do not expire, so unused value stays available in your account for future use.
- Credits included with a subscription, or granted as a promotion or welcome bonus, have no monetary value, are not refundable, and may expire; the expiry date is shown where the grant appears in the platform.
- Credits are not transferable between accounts and cannot be withdrawn as cash.
6. Failed or incorrectly charged usage
If a paid message or other credit-consuming action fails because of a technical fault on Labooka's side, we aim not to consume credits where our systems record the failure. If credits were consumed incorrectly, contact support@labooka.com and we will review and, where appropriate, restore them.
7. Payment problems, duplicates and disputes
If a payment page was left open, paid twice, or shows a state that does not match your access, contact support@labooka.com with the date and amount. Do not re-pay an old payment page. Where a payment must be reversed, it is returned through the same payment method it was made with, and the time this takes depends on your bank.
8. Termination
If a business account is terminated for breach, prepaid periods and credits are not refunded, except where applicable law requires otherwise.
9. Contact
Labooka is operated by Individual Entrepreneur (ԱՁ) «ՆԱՐԵԿ ԿՆՅԱԶՅԱՆ ԱԼԲԵՐՏԻ», registered in the Republic of Armenia on 4 March 2024, TIN (ՀՎՀՀ) 74445895. Registered address: Հայաստան, Գեղարքունիք, Գավառ (Կամո) Մարզկենտրոն, Զարգարյան Փ., Շ 52, Բն. 5, 1201. Contact: support@labooka.com (support: support@labooka.com).