Privacy Policy

1. Who is responsible

Labooka is operated by Individual Entrepreneur (ԱՁ) «ՆԱՐԵԿ ԿՆՅԱԶՅԱՆ ԱԼԲԵՐՏԻ», registered in the Republic of Armenia on 4 March 2024, TIN (ՀՎՀՀ) 74445895. Registered address: Հայաստան, Գեղարքունիք, Գավառ (Կամո) Մարզկենտրոն, Զարգարյան Փ., Շ 52, Բն. 5, 1201. Contact: support@labooka.com (support: support@labooka.com).

This entity is responsible for the personal data described here. For personal data that a business on the platform holds about its own clients and processes using Labooka's tools, that business decides how it is used, and Labooka acts on its instructions; see section 7 and the Business and Partner Terms (/business-terms).

2. What we collect

• Account data: name, phone number, email address, password or authentication identifiers, profile photo, language and locale, notification preferences.
• Booking data: appointments you make or receive, services, specialists, times, status and history, and the notes or comments attached to a booking.
• Business data (for partners): business profile, locations, working hours, services and prices, team members and their roles, client records you create or import, and business analytics derived from your activity.
• Content you upload: photos, logos, media and texts, including material used with AI features.
• Messaging data: which notifications were sent to you, over which channel, and their delivery status; your Telegram chat identifier and username if you connect Telegram; your browser push subscription if you enable push notifications; unsubscribe status for marketing.
• Payment data: for payments a business makes to Labooka, we store the amount, currency, status, timestamps and the provider's transaction identifiers. Card details are entered on the payment provider's own page and are not collected or stored by Labooka.
• Location data: an approximate or chosen location when you search nearby, and the map coordinates a business sets for its own address.
• Technical data: device and browser information, IP address, log and error data, and usage measurements needed to operate, secure and improve the platform.
• Cookies and similar technologies: as described in section 9.

We do not ask you for special-category data, and we ask you not to put health or other sensitive details into free-text fields such as booking comments.

3. Why we use it

To create and secure your account; to make, confirm, change and remind you about bookings; to provide the business tools a partner subscribes to; to send transactional notifications; to send marketing messages where you have agreed to receive them; to take and reconcile payments for subscriptions and credits; to prevent fraud and abuse; to provide support; to meet legal and accounting obligations; and to measure and improve the platform.

4. Notification channels

We send messages by email, SMS, WhatsApp, web push notification and, if you connect it, Telegram. Transactional messages about your bookings and account are part of the service. Marketing messages are sent only where consent has been recorded, and consent and opt-outs are checked before each marketing send. Marketing email and marketing SMS include an unsubscribe link; for Telegram you can disconnect the integration or ask the business to stop. You can change these settings in your account.

5. Who processes data for us

We use service providers that process personal data on our behalf, under contract and only for the purposes above:

6. Sharing with businesses on the platform

When you book, the business receives the booking details and the contact information it needs to serve you and to contact you about that appointment. A business must use that data only for those purposes; see the Business and Partner Terms (/business-terms).

7. Data a business holds about its clients

A partner business may create or import its own client records and use Labooka to message them. That business decides what to collect and who to contact, and is responsible for having a lawful basis and any required consent. Labooka processes that data to provide the platform and does not use it for its own marketing.

8. Retention

We keep personal data for as long as your account exists, and after that only for as long as we need it for the purposes above, including legal, accounting and dispute-resolution requirements.

9. Cookies and similar technologies

We use cookies and similar storage that are necessary to run the platform - sign-in sessions, security, language and locale - and measurement technologies that help us understand performance and usage.

10. Your rights

Subject to applicable law, you can request access to your data, correction, deletion, restriction of processing, a copy of the data you provided, and withdrawal of consent for marketing. Write to support@labooka.com and we will respond within the period the applicable law requires. You can also complain to the competent supervisory authority.

11. Security

We use technical and organisational measures to protect personal data, including encryption in transit, access controls and monitoring. No service can be completely secure; if a breach affects your data and the law requires it, we will notify you and the competent authority.

12. International transfers

Some of our providers operate outside Armenia, which means your data may be processed abroad. Where that happens we rely on the safeguards required by applicable law.

13. Children

Labooka is available to clients aged 13 and over, with parent or guardian consent where required by applicable law; business accounts require users aged 18 and over. We do not knowingly collect data from anyone below those ages and will delete it if we learn we have.

14. Changes

We will publish any updated version with a new version number and effective date, and notify you of material changes through the platform or by email.

15. Contact

Labooka is operated by Individual Entrepreneur (ԱՁ) «ՆԱՐԵԿ ԿՆՅԱԶՅԱՆ ԱԼԲԵՐՏԻ», registered in the Republic of Armenia on 4 March 2024, TIN (ՀՎՀՀ) 74445895. Registered address: Հայաստան, Գեղարքունիք, Գավառ (Կամո) Մարզկենտրոն, Զարգարյան Փ., Շ 52, Բն. 5, 1201. Contact: support@labooka.com (support: support@labooka.com).