1. Who we are and what these terms cover
Labooka is an online platform for discovering beauty and wellness businesses and booking appointments with them. These Consumer Terms of Use apply when you use Labooka as a client to find a business and make a booking. If you use Labooka to run a business - a salon, barbershop, studio, clinic or as an independent specialist - the Business and Partner Terms (/business-terms) apply to you instead, in addition to these terms where you also book as a client.
By creating an account or making a booking, you agree to these terms and to our Privacy Policy (/privacy).
2. Our role
Labooka provides the platform. The appointment itself is an agreement between you and the business you book with. The business decides which services it offers, its prices, its schedule, its cancellation rules and how it performs the service. Labooka does not provide beauty, wellness or medical services, does not employ the specialists listed on the platform, and does not supervise how a service is performed.
3. Eligibility
You must be at least 13 years old to use Labooka as a client. If you are under the age of majority in your jurisdiction, you may use Labooka only with the consent and under the supervision of a parent or legal guardian where such consent is required by applicable law, and that parent or guardian is responsible for your use of the platform. An individual business may set a higher minimum age for its own services, and may require a parent or guardian to be present.
4. Your account
You are responsible for the accuracy of the information you provide, for keeping access to your account secure, and for activity carried out through your account. We may suspend or close an account that breaches these terms. You can ask us to delete your account at any time by contacting support; see the Privacy Policy (/privacy) for what happens to your data.
5. Bookings
When you book, you are making an appointment request with the business, on the terms you and that business agree. The business may confirm, decline or reschedule it. Booking details, reminders and changes are sent to you through the channels described in section 8.
6. Payment for services
Labooka does not collect payment for the services a business provides to you. You pay the business directly, according to the payment conditions that business displays - for example payment at the business's premises, by card after the service, or a prepayment the business arranges with you. Those conditions, and any prepayment, are a matter between you and that business.
7. Cancellations, changes and no-shows
Cancellation and no-show conditions are set by the business you book with, not by Labooka, and they apply to any amount you pay that business. If they matter to you, ask the business before you book: Labooka does not set, collect or enforce cancellation fees.
In the platform, you can cancel or reschedule a booking yourself up to 2 hours before its start time. Closer to the appointment, and for anything the platform does not cover, contact the business directly; a business can also cancel a booking from its own calendar.
The Refund and Billing Policy (/refund-policy) explains what support can and cannot do.
8. Notifications
Depending on your settings and the business's setup, we send booking-related messages - confirmations, reminders, changes and cancellations - by email, SMS, WhatsApp, web push notification, and, if you connect it yourself, Telegram. These transactional messages are part of the service. Marketing messages are sent only where consent has been recorded for you, and we check that consent and any opt-out before every marketing send. Marketing email and marketing SMS carry an unsubscribe link. For Telegram, you can disconnect Telegram in your settings or tell the business to stop, and we will record the opt-out. You can change notification settings in your account at any time. Message and data charges from your own mobile operator may apply.
9. Reviews and content you submit
If you leave a review or other content, it must describe your own experience and must not be false, misleading, abusive, or contain other people's personal data. You keep your rights in what you write, and you grant Labooka a non-exclusive, worldwide, royalty-free licence to host, display and distribute it on and in connection with the platform. We may remove content that breaches these terms or applicable law.
10. Acceptable use
Do not use Labooka to break the law, to harass or harm anyone, to impersonate someone, to post false information, to scrape or copy the platform's content at scale, to interfere with its operation or security, or to make bookings you do not intend to keep.
11. Our intellectual property
The platform, its software, design, trademarks and content that Labooka creates belong to Labooka or its licensors. These terms give you no right to use them beyond using the platform as intended.
12. Availability
We aim to keep Labooka available and working, but we provide it "as is" and "as available". We do not guarantee uninterrupted or error-free operation, and we may change, suspend or discontinue features. Where a change is material to how you use the platform, we will give notice through the platform or by email.
13. Limitation of liability
To the extent permitted by applicable law, Labooka is not liable for the quality, safety, timeliness or legality of the services a business provides, for a business's cancellation, no-show or refund decisions, or for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under the law of the Republic of Armenia, including liability for wilful misconduct or for death or personal injury caused by negligence.
14. Complaints and disputes
If something goes wrong with an appointment, contact the business first. If that does not resolve it, contact us at support@labooka.com and we will help you reach the business and review whether the business breached our platform rules.
15. Suspension and termination
You may stop using Labooka at any time. We may suspend or terminate access where you breach these terms, where we are required to by law, or where necessary to protect the platform or other users.
16. Changes to these terms
We may update these terms. We will publish the new version with a new version number and effective date, and where a change materially affects your rights we will notify you in advance through the platform or by email. Continuing to use Labooka after the effective date means you accept the updated terms, unless applicable law requires otherwise.
17. Personal data
How we collect and use personal data, which service providers process it, and what rights you have are described in the Privacy Policy (/privacy). These terms do not repeat those rules.
18. Governing law and language
These terms are governed by the law of the Republic of Armenia, and disputes are subject to the competent courts of the Republic of Armenia. This does not affect any mandatory consumer jurisdiction or protection rules that apply to you where you live. The language clause in the version block above applies.
19. Contact
Labooka is operated by Individual Entrepreneur (ԱՁ) «ՆԱՐԵԿ ԿՆՅԱԶՅԱՆ ԱԼԲԵՐՏԻ», registered in the Republic of Armenia on 4 March 2024, TIN (ՀՎՀՀ) 74445895. Registered address: Հայաստան, Գեղարքունիք, Գավառ (Կամո) Մարզկենտրոն, Զարգարյան Փ., Շ 52, Բն. 5, 1201. Contact: support@labooka.com (support: support@labooka.com).